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Regulations

Zhong Hua hotel

Hotel Regulations

Please be advised that by accepting the Hotel Rules, the Hotel Guest undertakes to comply with the Security Policy, including the restrictions and restrictions introduced by the acts of law included in this document. Thank you for reading the hotel regulations and observing them, which is aimed at ensuring a peaceful and safe stay for the Guests of Zhong Hua Sopot Hotel.

§ 1 General provisions

  1. We would like to inform you that by accepting the rules and regulations of the Zhong Hua Hotel (hereinafter: "Hotel"), the hotel guest (hereinafter: "Guest") undertakes to respect the restrictions and limitations introduced by the acts of law included in the said document. Thank you for reading the hotel rules and regulations and for abiding by them in order to ensure a peaceful and safe stay for the Guests of the Zhong Hua Sopot Hotel.

  2. The Terms and Conditions set out the rules for the provision of services, liability and stay in the Hotel and are an integral part of the accommodation contract.

  3. The rules and regulations apply to all guests staying at the Zhong Hua Hotel.

  4. The terms and conditions are available for inspection at the hotel reception, in each hotel room, as well as on the Hotel website www.hotelchinski.pl.

§ 2 Reservation and conclusion of contract

  1. The contract for the provision of hotel services is concluded by signing the registration card, as well as by making a reservation and/or by paying a deposit or the entire amount due for the stay at the Hotel. By performing the aforementioned actions, the Guest confirms that he/she has read and accepts the terms and conditions of the Regulations.

  2. Reservations can be made by telephone, in person at the Hotel, directly on the website www.hotelchinski.pl, by e-mail via the e-mail address: rezerwacja@hotelchinski.pl or by filling in the contact form on the Hotel's website "Online Booking" https://hotelchinski.pl/rezerwacja/?hotresevent=hotres_step1.

  3. In the case of reservations made by filling in the contact form indicated in paragraph 2 above, as well as directly on the website www.hotelchinski.pl, the Guest is bound by the Terms and Conditions of Reservation of Accommodation Services by Electronic Means, published on the Hotel's website "Online Reservation" in the tab "Terms and Conditions". By making a reservation through the contact form, the Guest confirms that he/she has read and accepts the terms and conditions of these Terms and Conditions.

  4. After making a reservation, the Guest will receive by e-mail a confirmation of the initial reservation, which includes the terms of the reservation and information necessary to make a deposit or the whole amount due for the stay. The effective completion of the reservation is conditional on payment of the deposit or the entire amount due for the stay by the date indicated by the Hotel.

  5. Failure to pay the deposit or the entire amount due for the stay on time will result in cancellation of the initial booking, regardless of the reason for non-payment.

  6. Details of the conditions and deadlines for cancellation or rebooking will be indicated in each case in the pre-booking confirmation sent by e-mail.

§ 3 Payment terms

  1. The following payment methods are used to provide the services provided by the Hotel:
    1. payment by bank transfer to the hotel bank account specified in the booking confirmation.
    2. payment by credit card;
    3. Payment in cash at the hotel reception.

  1. For proper payment, Guests should follow the Hotel's instructions for payment by wire transfer to the Hotel's bank account, payment by credit card and payment at the front desk.

  2. Upon confirmation of the initial booking, the guest will receive by email the payment details for making payment via a money transfer system.

  3. The hotel recognizes payment when the bank account is credited.

  4. Payments are in most cases processed within one business day at the latest. The hotel has no influence on the processing time and is not responsible for the extension of this time.

  5. At the time of check-in, the entire amount due for the reservation and for additional services ordered at the time of booking must be obligatorily settled.

  6. Charges arising from the use of additional services during a stay at the Hotel, the Guest shall pay no later than at the time of check-out.

§ 4 Check-in and check-out

  1. The room in the hotel is rented for nights.

  2. Check-in begins at 15:30 on the day of arrival, ends at 11:30 on the day of departure.

  3. If the Guest does not specify the length of stay when renting the room, it is assumed that the room was rented for one night.

  4. Guests should report their wish to extend their stay beyond the period indicated on the day of arrival to the reception desk by 10:00 a.m. on the day the room rental period expires.

  5. The hotel will accommodate your request to extend your stay to the best of its ability.

  6. According to the information contained in the booking confirmation, the stated date of stay is binding for both parties. In case of shortening the stay, the Hotel will charge for the entire stay according to the sent booking confirmation.

  7. If the Guest does not leave the room by 11:30 a.m. on the day of departure, the reception may charge for the entire 24-hour hotel room rental according to the day's price. In addition, the Hotel reserves the right to liquidate items left by the Guest.

  8. The Hotel reserves the right to refuse to extend a Guest's stay at the Hotel in case of failure to make full payment for the existing stay in advance and inability to make the room available for other reasons.

  9. Full payment is made no later than at check-in.

  10. The Hotel may refuse to accommodate a Guest who has grossly violated the Hotel Regulations during the previous stay.

  11. Guests may not transfer the room to others, even if the period for which they have paid the fee due for the stay has not expired.

  12. Persons who are not registered at the Hotel may stay as guests in the hotel room from 7:00 am to 10:00 pm.

§ 5 Principles of providing hotel services

  1. At the request of the guest, the hotel provides the following services:

    1. Providing information related to residence and travel;

    2. Waking up at a specific time;

    3. storage of valuables in the safe during the Guest's stay at the hotel; storage of luggage (the hotel may refuse to accept luggage for storage on dates other than the dates of the Guest's stay and refuse to accept for storage items that do not have the characteristics of personal luggage).

  1. The fee for additional cleaning of the room associated with unusual soiling is 300 PLN.

  2. In case of violation of the Regulations, the Hotel may refuse to provide services. Such a person is obliged to immediately obey the recommendations of the Hotel, pay for the services used, pay for damages and leave the Hotel.

  3. The Hotel has a statutory right of lien on the items brought by the Guest to the Hotel in case of delay in payment for the stay or failure to pay for the services provided.

  4. At all times during their stay at the Hotel, children under the age of 10 must be under the constant care and supervision of their parents or guardians. Legal guardians bear full financial responsibility for any damage caused by children.

  5. When using the private beach, walk in footwear with a hard sole.

  6. Items left in the rooms by departing Guests, with their consent, will be sent (at the recipient's expense) to the address indicated. In the absence of such instructions, the Hotel will store these items for a period of 2 months. After this period, they will be donated for public or social purposes.

  7. In front of the Hotel there are 16 unguarded, paid parking spaces for cars. The hotel has 52 rooms and therefore does not guarantee a parking space. It is not possible to reserve a parking space.

§ 6 Complaints, liability of the hotel

  1. Guests have the right to file a complaint if they notice deficiencies, in the quality of services provided. The complaint should be submitted to the Reception immediately after noticing the deficiencies in the standard of services provided.

  2. The Hotel is obliged to promptly respond to reported comments and objections regarding the level of service, the operation of the hotel facilities and the cleanliness and orderliness of the Hotel, by taking steps to immediately rectify defects and deficiencies.

  3. The hotel is liable for loss of or damage to items brought in by persons using the services to the extent specified by the relevant provisions of the Civil Code.

  4. Guests must notify the hotel reception of the damage as soon as it is discovered.

§ 7 Responsibilities of the Guest

  1. The Guest is obliged to properly secure the room so that access to it by third parties is not possible. During the Guest's absence from the room, windows and doors must remain closed.

  2. The guest is obliged to familiarize himself with the equipment of the room and keep it intact.

  3. The Guest bears full financial responsibility for any damage or destruction of the Hotel's equipment and technical facilities, caused by his fault, the fault of visitors or animals who stay with him. The Hotel reserves the right to charge the Guest's credit card for the damage caused after the Guest's departure.

  4. It is agreed that claims for compensation of legitimate damage, will be implemented as follows:

    1. Removing the damage by repairing the item,

    2. payment in full of the damaged item,

    3. Purchase of an item with similar characteristics to the damaged item,

  1. Each time a Guest leaves a room, for safety reasons, he or she should turn off the TV, turn off the lights, turn off the taps and lock the door.

§ 8 Force majeure

  1. In the event of causes beyond the control of the Hotel (e.g. epidemics, strikes, floods, emergencies, change of legal regulations) preventing the provision of hotel services, the Hotel reserves the right to withdraw from their provision, in which case the Guest is not entitled to compensation.

§ 9 Rules of order

  1. Hazardous cargo - weapons and ammunition, flammable, explosive and illuminating materials - may not be stored in hotel rooms.

  2. Smoking of tobacco products and electronic cigarettes is prohibited throughout the Hotel, including the terraces, except in the designated area. In addition, it is forbidden to twist/obscure the detectors of the fire protection system. Guests will be charged 1000 PLN for violation of the smoking ban or interference with fire system detectors.

  3. Skateboards, rollerblades and monocycles, etc. are strictly prohibited throughout the hotel.

  4. In the Hotel it is obligatory to keep quiet at night from 22:00 to 7:00.

  5. The behavior of Guests and persons using the Hotel's services should not disturb the peaceful stay of other Guests. The Hotel may refuse to provide further services to a person who violates this rule.

  6. It is forbidden to make excessive noise on the premises of the Hotel, to cause unpleasant odors and also to disturb other guests of the Hotel in any other way.

  7. Guests are not allowed to make any changes to the hotel rooms and their furnishings, except for minor rearrangement of furniture and equipment, not affecting their functionality and safety of use.

  8. For fire safety reasons, it is forbidden to use the following in hotel rooms: heaters, electric irons and other similar devices that do not constitute room equipment. The use of hotel irons is allowed only with the use of an ironing board or in the ironing room.

  9. Unwarranted activation of a fire alarm is subject to a fine of PLN 1,000.

  10. A fee of PLN 50 is charged for losing a hotel room key.

  11. Blatant violations of curfew will result in a fine of PLN 500.

  12. In the hotel parking lot, you can only park in designated spaces, parking in a non-designated space, blocking the parking lot, parking on a fire road, parking on an envelope for more than 15 minutes is equivalent to a fee of PLN 5000.

§ 10 Staying with animals

  1. The hotel accepts the presence of animals. Animals are allowed on the Hotel premises for an additional fee as indicated in paragraph 3 below. However, the owner of the animal is required to keep it in such a way that it does not pose a threat to other Guests and staff. Guests are required to remove any waste left by the animal on the Hotel premises. When making a reservation for a stay, guests must inform the hotel of their arrival with a pet.

  2. Only pets (non-aggressive dogs and cats) are allowed in the hotel.

  3. The cost of each pet's stay at the hotel is PLN 100 per night.

  4. Pets should be kept in the owners' rooms.

  5. Dogs must be walked on a leash and muzzled, under the care of the owner or an authorized person.

  6. If the bedding in the room where the animal is staying is soiled (hair, mud) or damaged by the animal, the owner is obliged to buy back the entire set of bedding at a price of 200 zloty / pc.

  7. Dog owners are required to clean up waste left by dogs on the premises including the hotel beach.

  8. Cat owners must have a litter box with sand and empty it into a plastic bag.

  9. No animal should be left alone in a room if it disturbs other Guests at the time.

  10. All damages to the Hotel's property, or the property of other Guests caused by animals will be assessed by the Hotel management, and the cost will be charged to the owners.

  11. Failure to inform Reception of having a pet in the room will result in a fine of PLN 700.

Appendix 1

Cennik wyposażenia pokoju hotelowego:

  • Replacement of the carpet 2,000.00 PLN
  • Painting the wall of the room 800.00 PLN
  • Painting the ceiling 400.00 PLN
  • Bathroom mirror 500.00 PLN
  • Mirror in the hall 1000.00 PLN
  • TV set 1000.00 PLN
  • Phone 100.00 PLN
  • Metal basket in the bathroom 130.00 PLN
  • Plastic basket in the room 100.00 PLN
  • Bedside lamp 100.00 PLN
  • Desk lamp 100.00 PLN
  • Hair dryer 100.00 PLN
  • Teapot 100.00 PLN
  • Glass for the desk 150.00 PLN
  • Glass on the table 150.00 PLN
  • Bed spread 100.00 PLN
  • Mattress 1000.00 PLN
  • Mattress foundation 200.00 PLN
  • Pillow (large, small) 100.00 PLN
  • Duvet (large, small) 150.00 PLN
  • Pillowcase 100.00 PLN
  • Duvet cover 200.00 PLN
  • Towel 70/140 100.00 PLN
  • Towel 50/90 60.00 PLN
  • Towel 50/70 50.00 PLN
  • Bathrobe 300.00 PLN
  • Toilet seat 300.00 PLN
  • Curtains 300.00 PLN
  • TV remote 100.00 PLN
  • Anti-burglary roller blind 1000.00 PLN
  • Beach lounger 250.00 PLN
  • Terrace chair 200.00 PLN
  • Stolik tarasowy 150,00 zł
  • Terrace table 150.00 PLN
  • Armchair 400.00 PLN
  • Desk 2,500.00 PLN
  • Table 2,500.00 PLN
  • Bookcase 2,000.00 PLN
  • Bedside cabinet 500.00 PLN
  • Stool 400.00 PLN
  • Luggage stand 400.00 PLN
  • Sofa 1000.00 PLN
  • Extra bed 400.00 PLN
  • Blanket 200.00 PLN
  • Glasses 10.00 / piece PLN
  • Entrance door to the room 2000.00 PLN
  • Bathroom door 1000.00 PLN
  • Shower cabin 1500.00 PLN
  • Air conditioner 1000.00 PLN

Stay with animals

Zhong Hua Hotel *** welcomes guests with their pets - pets for an additional fee. When booking your stay, please inform us of your arrival with a pet. We oblige our guests to observe our rules and regulations.

Regulations for the stay of animals on the premises of the hotel:

1. Only pets (non-aggressive dogs and cats) are allowed in the hotel.
2. The cost of the stay of each pet in the hotel is PLN 100 per night.
3. Pets should be kept in their owners' rooms.
4. Dogs must be led on a leash and in a muzzle, under the care of the owner or an authorized person.
5. If the bedding in the room where the animal is staying is dirty (fur, mud) or damaged, the owner is obliged to buy the entire set of bedding at the price of PLN 200 / item.
6. Dog owners are required to clean up litter left by dogs on the property, including the hotel's beach.
7. Cat owners must have a litter box and empty it into a plastic bag.
8. No animal should be left alone in the room if it disturbs the peace of other guests during this time
9. All damages to the property of the hotel or the property of other guests caused by pets will be assessed by the hotel management, and the owners will be charged for them.
10. For failing to inform the hotel reception that an animal is in the room, a fine of PLN 700 will be imposed.

Privacy Policy

Privacy and cookie policy

GENERAL PROVISIONS

In the interests of preserving the Users' right to privacy and to meet the requirements of the law, MINHOONG SOPOT limited liability company based in Sopot, Al. Wojska Polskiego 1, 81-796 Sopot, publishes a document that describes the rules for dealing with personal data, their collection, processing and use as well as the use of cookies on the website www.hotelchinski.pl.

COOKIE POLICY

MINHOONG SOPOT limited liability company with its registered office in Sopot (code: 81-796), at Al. Wojska Polskiego 1, entered into the register of entrepreneurs kept by the District Court Gdańsk-North in Gdańsk, VIII Commercial Division of the National Court Register under KRS number (company registration number) : 0000676900, NIP (tax identification number): 5851478419, REGON (statistical number): 367218890, (hereinafter referred to as "MH Sopot Sp. Z o.o.") guarantees the website Users the right to choose to share information that concerns them. MH Sopot Sp. z o.o. informs that it uses technologies such as cookies, i.e. text files, so-called Cookies.

Cookies are files saved on the User's end device, used to identify the User's browser when using the websites. Cookies are used to adapt the content of websites to the User's preferences and to optimize the use of websites. They are also used to create anonymous, aggregated statistics that help to understand how the user uses websites, which allows improving their structure and content, excluding personal User identification.

Cookies contain various information about the user of a given website and the history of their connection with the website. Thanks to cookies, the owner of the server who sent the cookies can learn the user's IP address and, for example, check which pages he or she browsed before visiting the owner’s website. In addition, the server owner can check which browser the user is using and whether there has been any information about errors while displaying the page. It is worth noting, however, that these data are not associated with specific people browsing the website (Anonymous User), without providing the User's first and last name, but only with the computer connected to the Internet on which the cookie has been saved (the IP address is used for this). In addition, such data is encrypted in a way that prevents access by unauthorized parties.

W ramach naszych serwisów stosowane są dwa rodzaje plików cookies– „sesyjne” oraz „stałe”. Pierwsze z nich są plikami tymczasowymi, które pozostają na urządzeniu użytkownika, aż do wylogowania ze strony internetowej lub wyłączenia oprogramowania (przeglądarki internetowej). „Stałe” pliki pozostają na urządzeniu użytkownika przez czas określony w parametrach plików cookies albo do momentu ich ręcznego usunięcia przez użytkownika.

The web browser very often allows cookies to be stored on the User's end device by default. Users can change cookie settings at any time. These settings can be changed, for example, in such a way as to block the automatic handling of cookies in the web browser settings or to inform about their every entry in the User's device. Detailed information on the possibilities and methods of handling cookies is available in the settings of the following web browsers: Chrome, Firefox, Internet Explorer, Safari, Opera.
MH Sopot Sp. z o.o. declares that restrictions on the use of cookies may affect some of the functionalities available on the website.

COLLECTION AND PROCESSING OF PERSONAL DATA

1. The Administrator of the collected personal data is MINHOONG SOPOT limited liability company with its registered office in Sopot (code: 81-796), at Al. Wojska Polskiego 1, entered into the Register of Entrepreneurs kept by the District Court Gdańsk-Północ in Gdańsk, VIII Commercial Division of the National Court Register under the KRS number: 0000676900, NIP: 5851478419, REGON: 367218890 (hereinafter referred to as the "Administrator").
2. The data protection officer is a person with whom you can contact in all matters regarding the processing of personal data and the exercise of rights related to this processing, at the e-mail address ido@hotelchinski.pl
3. Your personal data is collected in order to book a stay and provide comprehensive hotel services, including catering services.
4. Providing your personal data and consenting to their processing is voluntary, but necessary for the purpose of booking a stay and hotel service. Failure to provide data in cases where it is necessary to use a specific hotel service, prevents the proper use of such service.
5. Your personal data is collected by the Administrator during:
a. The booking process via our website www.hotelchinski.pl;
b. The booking process made by phone, e-mail, and also in person during the guest's check-in at the hotel. Personal data is also obtained from partners cooperating with us from booking portals (www.booking.com, www.hrs.com, www.trivago.pl) if consent has been given;
6. The administrator collects the following personal data:
a. When making a booking via the website, it is possible to make a one-off booking. Then the following personal data are collected:

  • First name and last name;First name and last name;
  • Contact telephone number;
  • Email address;
  • Company data of sole proprietorships with tax identification number (only in the case of issuing a VAT invoice);
  • The IP address of the computer from which the hotel website was accessed, the external IP address of the Internet provider, domain name, browser type, access time, type of operating system (these data are downloaded automatically when using the hotel's website)

b. When making a reservation by phone, e-mail, as well as in person during the guest's check-in at the hotel, the following personal data is collected:

  • First name and last name;First name and last name;
  • Contact telephone number;
  • Email address;
  • Residence address (street, house / flat number, zip code, city);
  • Personal identification number;
  • ID number;
  • Vehicle registration number (in case of using the hotel car park);
  • Company data with tax identification number (in the case of issuing a VAT invoice);
  • Credit card number and expiry date (in the case of payment by credit card);

c. Your image is recorded by the video cameras installed on the premises of the Zhong Hua hotel. Monitoring is carried out in connection with the performance of a task carried out for purposes resulting from legitimate interests in order to ensure the protection of persons and property located on the premises of this hotel.
7. The administrator processes your personal data in accordance with the law, collects them for specified, lawful purposes:
a. Handling of room reservations and accommodation requests;
b. Customer service in the hotel (room access management);
c. Improvement of hotel service;
d. Ensuring compliance with the law (regarding the storage of accounting documents);
8. The Administrator makes every effort to protect your personal data against unauthorized access by third parties. The administrator does not provide personal data to any unauthorized recipients. Only authorized hotel employees, institutions authorized to receive them under mandatory provisions of the law and other entities that process personal data on the basis of relevant contracts signed with MINHOONG SOPOT limited liability company have access to your personal data.
9. The Administrator will not transfer your personal data to a third country or an international organization.
10. Your data collected for the purposes of providing hotel services will be processed for the period specified in the law (mainly tax law) and in the so-called legally justified purpose, which is the possible pursuit of claims. Data obtained from monitoring are deleted after about 14 days from the date of their registration.
11. In connection with the processing of your personal data, you have the following rights:
a. the right to access personal data, including the right to obtain a copy of this data;
b. the right to request rectification (correction) of personal data - if the data is incorrect or incomplete;
c. the right to request the deletion of personal data (the so-called right to be forgotten), if:

  • the data are no longer necessary for the purposes for which they were collected or otherwise processed
  • the data subject has objected to the processing of personal data,
  • the data subject has withdrawn consent to the processing of personal data, which is the basis for data processing and there is no other legal basis for data processing,
  • personal data is processed unlawfully,
  • personal data must be removed in order to comply with the legal obligation;

d.the right to request the restriction of the processing of personal data - if:

  • the data subject questions the correctness of personal data,
  • data processing is unlawful, and the data subject opposes the deletion of data, requesting their restriction instead,
  • The Administrator no longer needs the data for their purposes, but the data subject needs them to establish, defend or pursue claims,
  • the data subject has objected to the processing of data until it is determined whether the legitimate grounds on the part of the Administrator override the grounds of objection;

12. Each data subject has the right to object to the processing at any time, as well as the right to transfer their data to another entity by contacting the data protection officer at the following address: ido@hotelchinski.pl.
13. If the provisions of the GDPR have been violated during the processing of personal data, you have the right to lodge a complaint with the President of the Personal Data Protection Office.
14. The personal data you provide will be processed in the IT system and in the traditional form. Zhong Hua Hotel reserves the right to change, modify or amend this policy at any time.

Payment rules  

In order to perform the services provided by Hotel Zhong Hua, the following payment methods are used:

  • payment by bank transfer to the hotel bank account specified in the booking confirmation
  • payment by credit card
  • cash payment at the hotel reception.

2. To make the payment correctly, the Customer should follow the instructions:

  • provided by the Hotel for payment by bank transfer to the Hotel bank account, payment by credit card and payment at the reception

3. Upon confirmation of the reservation, the client receives by e-mail payment details enabling the payment to be made using the bank transfer system.
4. The hotel accepts the payment at the time of crediting the bank account.
5. In most cases, payments are made within one working day at the latest. The hotel has no influence on the execution time and is not responsible for any extension of this time.
6. At the time of check-in, the full amount of the reservation and additional services must be paid.

Zhong Hua Hotel's standards for the protection of minors
(hereinafter: "Standards for the Protection of Minors" or "Standards")

Bearing in mind the regulations under Article 22c of the Act of 13 May 2016 on Prevention of Sexual Crime Threats and Protection of Minors (Journal of Laws 2024, item 560), Zhong Hua Hotel (hereinafter: the "Hotel"), operated by Minhoong Sopot sp. z o.o. with its registered office in Sopot (KRS number: 0000676900), introduces these Standards for the Protection of Minors setting out the rules and procedures to ensure the safety of minors during their stay at the Hotel.

§ 1 General principles

  1. Guests of the Hotel, especially minors, are treated with due respect and respect for their rights and dignity.

  2. All contact between Hotel staff and minors should be within the limits justified by their official duties and the rules of social coexistence and those arising from applicable laws.

  3. Hotel staff are required to pay particular attention to the legitimate needs of minors with disabilities or special educational needs when dealing with minors.

  4. The Hotel Manager is responsible for receiving reports of violations of the welfare of a minor.

  5. The Hotel Manager shall ensure that staff are trained in promoting standards for the protection of minors and how to respond promptly and appropriately to situations that threaten their safety. The Hotel Manager shall be responsible for making and keeping records of training in electronic or written form.

  6. The Hotel Manager shall ensure that all Hotel staff are familiar with the Standards for the Protection of Minors. Confirmation of familiarisation with the Standards is provided by a written statement.

  7. The Standards for the Protection of Minors shall be updated at least once every two years. The Hotel Manager shall evaluate the Standards to ensure that they are adapted to current needs and comply with current legislation. The conclusions of the assessment shall be documented in writing.

§ 2 Definitions

  1. Minor - a person under the age of 18.

  2. Disabled minor - a minor who is long-term, totally or significantly unable to participate in a group of healthy peers due to illness, damage or dysfunction of certain bodily organs or disorder of one or more developmental spheres.

  3. Minor with special educational needs - a minor who has special educational needs due to an illness, damage or dysfunction of certain bodily organs or a disorder of one or more developmental spheres.

  4. Minor's guardian - the person having protection over the minor's personal and property interests with whom the minor is staying at the Hotel, in particular the minor's parent, other legal guardian or actual guardian.

  5. Hotel Personnel - a person employed to work at the Hotel on any basis, including a contract of employment or a civil contract.

§ 3 Rules and procedures for the identification of a minor staying at the Hotel and his/her relationship to the adult with whom he/she is staying on the premises

  1. When registering a minor in the Hotel, identification of the minor and his/her relationship with the adult with whom he/she is staying in the Hotel must be made.

  2. The entity authorised to carry out the identification is the Hotel reception staff, as well as the Hotel manager.

  3. Each time the Hotel staff is obliged to communicate to the guests that the indicated procedure serves the purpose of ensuring an adequate standard of safety for minors using the Hotel.

  4. Identification of the minor staying at the Hotel and his/her relationship to the adult with whom he/she is staying at the Hotel includes:

  • presentation by the adult of an identity document of the minor and his/her own identity card, or other documents confirming the right of the adult to take care of the minor, e.g. court decision, consent of legal guardians;

  • in the absence of relevant identification documents of the minor and the adult with whom the minor has arrived at the Hotel, as well as in the absence of documents confirming the right of the adult to take care of the minor, to ask both the minor and the adult about their relationship;

  • if the adult is not the minor's legal guardian, inquire whether he/she has a document showing that the minor's legal guardians consent to the adult travelling with the minor (e.g. a written statement giving consent from at least one of the minor's parents or legal guardians other than the parents);

  • if the adult does not have the consent of the minor's legal guardian, the telephone number or email address of the above-mentioned should be requested to confirm that the minor is staying at the Hotel with the adult with the knowledge and consent of the minor's legal guardian.

  1. If in the course of the identification procedure the Hotel reception staff has doubts about the relationship between the minor and the adult, they should discreetly inform the Hotel Manager. At the same time, the Hotel staff should make every effort to ensure that the minor and the adult with whom the minor has arrived at the Hotel are kept under observation by the Hotel staff until the Hotel Manager takes appropriate action. Appropriate action shall include, in particular, the Hotel Manager interviewing the adult and the minor for further clarification and, if there is a reasonable suspicion that the adult has committed an offence to the detriment of the minor, notifying the police.

§ 4 Policies and procedures for responding when there is a reasonable suspicion that the welfare of a minor on the premises of the Hotel is at risk.

  1. The observation of any suspicions that may indicate a threat to the welfare of a minor obliges the Hotel staff to take appropriate action. First and foremost, the Hotel staff is obliged to immediately inform the Hotel Manager of any unusual or suspicious situation threatening the welfare of a minor.

  2. A reasonable suspicion of a violation of the welfare of a minor exists in particular when:

  1. The minor notified the hotel staff of the harm,

  2. Hotel staff became aware that the minor had been wronged,

  3. the minor has visible traces of physical violence (e.g. scratches, bruises) and his/her answers to questions concerning the matter are incoherent or chaotic or cause embarrassment or there are other circumstances that may indicate a violation of his/her welfare, e.g. pornographic materials with the participation of minors were found in the minor's guardian's room,

  4. the minor's guardian or a third party notifies the Hotel staff of the minor's abuse.

  1. In the event of suspicion of a possible offence against a minor, the person in charge of the Hotel and, in cases of emergency, any member of the Hotel staff should notify the police.

  2. In the case of observing physical violence against a minor (e.g. slapping, poking, pushing, tugging), psychological violence (e.g. humiliating, shouting, insulting, ridiculing,) or other disturbing behaviour (e.g. inappropriate comments, shouting), the Hotel staff should ensure the safety of the minor by separating him/her from the abuser and carry out a conversation with the abuser of the minor. On the basis of the interview and the reaction of the abuser, the Hotel staff, in consultation with the Hotel Manager, shall decide whether to notify the police or, in urgent cases, the Hotel staff shall notify the police themselves and inform the Hotel Manager of the fact that a report has been made.

  3. In the event of a reasonable suspicion of repeated physical or psychological violence against a minor, the Hotel Manager and, in cases of emergency, any member of the Hotel staff should notify the police and inform the Hotel Manager of the notification.

  4. Hotel staff should make efforts to prevent the person harming the minor from leaving the Hotel before police officers arrive. In addition, Hotel staff should ensure that the abuser is separated from the minor. The minor should be in the custody of the Hotel reception staff until the arrival of the police officers.

  1. In justified cases, in particular when there is a fear of a person suspected of harming a minor leaving the Hotel, a citizen's detention of that person may be carried out.

  2. If there is a reasonable suspicion that a crime has been committed during which the minor may have come into contact with biological material of the person who may have committed the crime (e.g. in the form of saliva, epidermis), the minor should, if possible, be prevented from washing and eating until the police arrive.

  3. Hotel staff are obliged to secure CCTV and other relevant evidence (e.g. documents) relating to the incident and, at the request of the public prosecutor's office or the police, hand it over to them.

  4. Hotel staff are required to make a staff note of the incident and the action taken. The note should be in writing.

  5. Following an intervention, an incident must be recorded in the record of incidents endangering the welfare of a minor. The record of incidents endangering the welfare of a minor shall be maintained by the person in charge of the Hotel.

§ 5 Rules to ensure safe relations between hotel staff and minors

  1. Hotel staff should always have the welfare of minors staying at the Hotel in mind.

  2. Hotel staff shall treat minors with respect and take into account their dignity and needs, including in particular the special needs of minors with disabilities and minors with special educational needs. It is unacceptable to use physical or mental violence against minors in any form. In pursuing these objectives, staff shall act within the framework of the applicable law, the rules of social coexistence and internal procedures and their official capacities.

  3. In particular, it is forbidden to shout at, embarrass, humiliate, belittle or insult a minor. Raising your voice at minors is only allowed in emergency situations involving a threat to the safety, health or life of a minor (e.g. during evacuation in the event of a fire) and must be appropriate to the situation.

  4. It is prohibited to sell or make available to minors alcohol, tobacco products or illegal psychoactive substances.

  5. Hotel staff should maintain a professional relationship with minors, with a view to ensuring that messages or actions addressed to them are understandable, safe and appropriate to the situation.

  6. Contact between Hotel staff and minors should be limited to the performance of their duties. It is forbidden to overstep the sphere of privacy of a minor, in particular by inviting him/her to his/her place of residence, meeting him/her outside working hours (if not for justified reasons), contacting him/her through private communication channels (private phone, e-mail, instant messaging, social media).

  7. The Hotel staff is obliged to maintain the confidentiality of the minor's personal data. In particular, they shall not disclose to unauthorised persons the minor's image, information about the minor's family, economic, medical, custodial and legal situation.

§ 6 Final provisions

  1. The standards for the protection of minors come into force on 12.08.2024.

  2. The hotel makes the Standards for the Protection of Minors and an abridged version available on its website at www.hotelchinski.pl and at reception.